About YouTrip
- How can I check scheduled maintenance for the YouTrip app?
- How does the YouTrip Referral Programme work?
- How does YouTrip make money?
- How many currencies are supported on YouTrip?
- Is the YouTrip card a credit card?
- Is there an age or income requirement to apply for YouTrip?
Signup & Activation
- How do I activate my YouTrip card?
- How do I sign up for a YouTrip account?
- How long will it take for my YouTrip card to be delivered?
- Name Guidelines
- What should I do if I haven’t received my Physical YouTrip card?
- Why do I need to submit my ID documents?
Managing YouTrip account
- Are there any fees when transferring money through YouTrip Send?
- Are there minimum or maximum transfer amounts with YouTrip Send?
- Do I need to maintain a minimum balance in my YouTrip account?
- How can I make sure I’m transferring money to the right person?
- How do I check my transaction history?
- How do I log in to the YouTrip app?
Exchange currencies with YouTrip
Spending with YouTrip card
- Do I need to activate my YouTrip card to use it overseas?
- How do I claim rewards or cashback from YouTrip's social campaigns?
- How do I redeem deals on YouTrip Perks?
- How do I report unauthorised transactions or submit a chargeback request?
- How do I use my YouTrip card?
- Which currency wallet will be used for my overseas transactions?
ATM Withdrawals
Fees
Security
- Can I stay logged in to my YouTrip account on multiple devices?
- How can I tell if an email from YouTrip is genuine?
- How do I change my App PIN?
- How do I change my Card PIN?
- How do I request a replacement card if my card is lost, damaged, or has a faulty chip?
- Is my data safe with YouTrip?
Virtual Card
- Can I choose to have only a Virtual card and not a Physical one?
- Can I have multiple Virtual Cards?
- Can I use my Virtual card at an ATM?
- Do I have to pay any fees to get a Virtual card?
- Do I have two accounts since I have both a Physical and Virtual card?
- Do I need to wait for my Physical card before I can use my Virtual card?
Mobile Payments
- How do I add my YouTrip card to Apple Pay or Google Pay?
- Are payments made via Apple Pay and Google Pay secure?
- Are there any extra fees for using my YouTrip cards with Apple Pay or Google Pay?
- Why does my Apple Wallet or Google Wallet show that my card cannot be used?
- What devices can I use to add my YouTrip card to Apple Pay and Google Pay?
- Can I add my Physical or Virtual YouTrip card to Apple Pay and Google Pay?