This guide explains how to correctly enter your name during verification, based on the type of identification document you are using.
Name Guidelines for Australian Driver’s Licences
When submitting your Australian driver’s licence, please ensure the following:
Enter your full legal name exactly as it appears on the licence
Include all given names, middle names (if any), and family name
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Ensure accuracy in:
Spelling
Capitalisation
Spacing
Punctuation or special characters (if applicable)
If you are unsure how to identify your first, middle and last name from your driver's license, refer to myid.gov.au for detailed instructions.
Name Guidelines for Passports
When verifying your identity using a passport, please refer to the Machine Readable Zone (MRZ) of your passport.
Follow this guide to correctly identify your name:
Ignore the first 5 characters of the first row. These indicate your passport county.
Look for the double chevrons <<
Your last name is the name before the double chevrons <<
Your first name is the name after the double chevrons <<. If you have a middle name, you can enter it with your first name as this is how the MRZ shows it.
For special characters, you may notice the MRZ converts them into other characters. Follow the MRZ. (scroll down to see detailed example 04 and 05)
Example 1 :
John’s full name is John David Smith. His MRZ shows his name as SMITH<<JOHN<DAVID
Therefore, John needs to enter his name as:
Legal first name: John David | Legal last name: Smith
Example 2: Complex name order
Linda’s full name is Linda Tang Ming Li. She has two first names, ‘Linda’, and ‘Ming Li’. Her last name sits in between her two given names.
Her MRZ shows her name as TANG<<LINDA<MING<LI
Example 3: No last name
Mahathir’s full name is his first name Mahathir Bin Idrus. He doesn’t have a last name because of his family’s cultural heritage.
His MRZ shows his name as MAHATHIR<BIN<IDRUS
Even though he has no last name, Mahatir should still put his full name into the last name field because that is how the MRZ displays his name.
Example 4: Special characters Type 1
Ngoc’s full name is Hoàng Ngọc Thanh.
There are special characters in her name, but the MRZ shows these as standard latin alphabets: HOANG<<NGOC<THANH
Example 5: Special characters Type 2
Manuel’s full name is Manuel Weiß, but the MRZ shows it as WEISS<<MANUEL
Example 6: Parents names are listed in passport
Carlos’ full name is Carlos Costa. Due to his country’s passport conventions, his parents’ names are also listed in his passport below his name.
His MRZ shows his name as COSTA<<CARLOS
By following the MRZ as your reference, you can avoid common name-matching issues and ensure a smooth verification process.
Ensuring your name matches your document exactly will help us process your verification smoothly and without delays.
If you need any assistance or have questions while submitting your details, feel free to reach out to us anytime at customer.au@you.co