You can confirm an email is truly from YouTrip by checking the sender’s address. We’ll only contact you through these official email addresses:
We’ll never ask for your full card number, one-time passwords (OTPs), or any confidential account information by email. If we need to verify your identity, we may request your Y-Number instead, it is printed on your physical or virtual card and can’t be used to make purchases or top-ups.
If you’re ever unsure whether an email is genuine, don’t reply or click on any links. Instead, forward it to customer.au@you.co and our team will verify it for you.