If your YouTrip card is lost, damaged, or not working properly, we’ll help you get a replacement right away.
Email us at customer.au@you.co with the subject line “Card Replacement”, and include a short note describing the issue (for example, lost card, damaged card, or faulty chip).
Once we receive your request, we’ll process the replacement and have your new card delivered to your registered mailing address within 5 to 10 business days.