Immediately use the YouTrip app to lock both your Virtual and Physical cards, and get in touch with our Customer Experience Team right away via our hotline at +61 2 4012 2004 or email us at customer.au@you.co
If you have access to your app
- Tap the ‘Cards’ icon on the YouTrip app homepage.
- Toggle to the Physical Card.
- Tap ‘Lock’ card to prevent future unauthorised transactions.
- Tap ‘Manage’ and select ‘Card Replacement’.
- You're also advised to make a local police report if your card is lost, stolen, or being used fraudulently, as it may be required during our internal investigation process.