If you suspect unauthorised or fraudulent activity on your YouTrip account:
-
Lock your cards in the app.
Open the YouTrip app and lock both your Physical card and Virtual card.
-
Contact our Customer Experience Team.
Reach us via our hotline at +61 2 4012 2004 or email customer.au@you.co
-
Submit a transaction dispute should you have unauthorised transaction in the account.
Complete the Cardholder Transaction Dispute & Chargeback Form
Email the completed form to customer.au@you.co