Transfer timing depends on the payment method used by your bank.
Most transfers may arrive in minutes, while others may take up to 1–2 business days, depending on the bank and payment processing method.
Most transfers may arrive in minutes, while others may take up to 1–2 business days, depending on the bank and payment processing method.
Why can't I see my bank transfer details immediately?
Your bank transfer details are generated when you first access the Bank Transfer via 'Top Up' feature in the app.
In some cases, initial setup may take a few minutes to complete before your details become available.
In some cases, initial setup may take a few minutes to complete before your details become available.
My PayID is not working or cannot be found by my bank. What should I do?
Please ensure:
- You have entered the PayID correctly
- Your PayID setup has completed successfully
- You wait a few minutes after first activating the feature
If the issue persists, please contact our Customer Support team at customer.au@you.co
Can I top up my YouTrip account using someone else's bank account?
No. Bank top-ups must be made using a bank account registered under your own name.
Transfers from third-party bank accounts may be automatically refunded for security and compliance purposes.
Transfers from third-party bank accounts may be automatically refunded for security and compliance purposes.
What happens if my bank account name is slightly different from my YouTrip name?
We understand some users may have slight name differences (for example, shortened names or nicknames).
If a transfer cannot be matched successfully, it may be automatically refunded. Please contact the Customer Support team at customer.au@you.co if you believe your transfer was rejected incorrectly.
If a transfer cannot be matched successfully, it may be automatically refunded. Please contact the Customer Support team at customer.au@you.co if you believe your transfer was rejected incorrectly.
Why was my bank transfer refunded?
Your transfer may be refunded if:
- The transfer was sent from a third-party account
- The account name could not be matched
- Your wallet limits were exceeded
- Your YouTrip account is suspended or closed
Is there a limit for bank top-ups?
Yes. Wallet and transaction limits apply to all YouTrip accounts.
Transfers exceeding supported limits may be automatically refunded.