Please get in touch with us. We would like to hear from you than have you stay frustrated. If something hasn't gone the way it should, please tell us, and we will work with you to put it right.
You can contact us by selecting “Send us a Message” at the bottom of the Help page in the app, emailing customer.au@you.co, or calling +61 240-122-004.
To help us sort things out quickly, it will be useful to include your name, the account or card involved, what happened, and what you would like us to do about it.
We are committed to taking our users’ concerns seriously. If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent financial services complaint resolution that is free to consumers.
Website: www.afca.org.au
Telephone: 1800 931 678 (free call)
Email: info@afca.org.au
Post: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001