If something hasn’t gone the way it should, please tell us. We’d rather hear from you than have you stay frustrated, and we’ll work with you to put it right.
To help us sort it out quickly, please include:
- your name
- the account or card involved
- what happened
- what outcome you are hoping to achieve
You can contact us by selecting “Send us a Message” at the bottom of the Help page in the app, emailing customer.au@you.co, or calling +61 240-122-004.
We take every concern seriously. If we haven’t resolved your issue to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair, independent financial services complaint resolution, and it’s free for consumers.
Website: www.afca.org.au
Telephone: 1800 931 678 (free call)
Email: info@afca.org.au
Post: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001